Trouble logging in?

16 09 2009

If you have trouble logging in and:

– You get redirected to the clips for sale site it’s for one of two reasons. Either you simply downloaded more than the daily bandwidth allowance, usually because of numerous video downloads, in which case it will automatically reset within 24 hrs…. Or… Someone has tried to access your account from another IP address and your account has been locked for multiple password entries, in which case your account is permanently locked and can only be unlocked by me manually.  These redirects are in place to curb password trading and people running “site raping”/site downloading programs. It’s my way of ensuring the site runs smoothly for everyone who logs in, regardless of peak usage hours or bandwidth spikes, and to try and keep bandwidth costs down. I appologize for the inconvenience it poses, but it’s somewhat of  a necessay evil I’m afraid, and I appreciate your patience…. If it doesn’t automatically reset in a day or two, email me and I’ll look up the problem and give you a detailed answer….

– If you’ve lost your username and password, email me at info@brokenangelz.com and I will send it to you. Please include your full name and the email address you used to sign up with in your email. You don’t have to send the email from that account, just send the email address along with your name.

– If you’ve purchased a membership for Broken Angelz and your new username and password doesn’t work, make sure you are typing it in correctly… Usernames and passwords are case sensetive!!! O’s might be zeros, 1’s might be l’s, and so forth… If this doesn’t solve your issue, email me and I’ll look it up.

– If you’ve purchased a video through one of the Clips 4 Sale sites, and for some reason the download didn’t start, failed, or was cut off, YOU WILL NEED TO EMAIL OR CALL SUPPORT AT CLIPS 4 SALE… They are self hosting, therefore I have little admin abilites other than uploading and editing videos. I cannot manually add, credit, or refund purchases made by clips 4 sale, only they can…